Support & Assistance
From opening an account to making withdrawals — whenever you run into an issue on Lucky 7, we're here to help. Find detailed guides, answers to common questions, and every way to reach our support team.
Help by Topic
Browse the categories below to find answers to your questions.
Chat with Us
Lucky 7's support team is here for you 24/7, every day of the week.
Payment Guide
Depositing at Lucky 7 with bKash, Nagad, or Rocket is quick and easy. Just follow the steps below.
Always make payments from the mobile number registered to your Lucky 7 account when depositing — using a different number may delay verification.
Withdrawal Rules
| Payment Methods | Minimum | Processing Time | Status |
|---|---|---|---|
| BKash | ৳500 | 1–6 Hours | Active |
| Nagad | ৳500 | 1–6 Hours | Active |
| Rocket | ৳500 | 2–12 Hours | Active |
| Bank Transfer | ৳2,000 | 1–3 business days | Some banks |
| Crypto | ৳1,000 | 15–60 minutes | Active |
KYC verification must be completed before your first withdrawal. Upload a photo of your National ID or passport and submit a selfie. Verification is typically completed within 24 hours.
When withdrawing, use the mobile number or bank account registered to your Lucky 7 account. Transfers to a different number are not possible — this is a security measure.
Withdrawal requests submitted after 11 PM are processed the following morning. If it's urgent, let us know via live chat and we'll prioritize your request.
Account Guide
Here's how to resolve the most common Lucky 7 account issues on your own.
Click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The whole process takes under 2 minutes.
For security reasons, your mobile number cannot be changed on your own. Send a copy of your National ID to the support team along with your new number. The update typically takes 24–48 hours.
The most common reasons for account suspension are incomplete KYC or suspected duplicate accounts. Email our support team and verify your identity — Lucky 7 handles every case fairly and impartially.
Access to Lucky 7 may be restricted from certain regions. If that's the case, try using a VPN or downloading the app to connect. If the issue persists, contact support.
Bonus Guide
Responsible Gambling
Betting is entertainment, not a livelihood. Lucky 7 is committed to keeping things fun and within healthy limits for all its users. That's why our platform includes a set of responsible gambling tools you can use at any time.
If betting is starting to affect your daily life — whether it's disrupting your sleep, taking time away from family, or leaving you feeling low after a loss — it's worth taking a step back. These feelings are normal, and asking for help is never a sign of weakness.
Visit Lucky 7's responsible gambling page to set deposit limits, betting limits, or arrange a temporary break. You can also contact the support team — we won't judge, we'll just help.
Set daily, weekly, or monthly deposit limits. Once set, they take effect immediately.
Temporarily pause your account for 24 hours, 7 days, or 30 days. Take a break and clear your head.
Request a self-exclusion for a longer-term break. Options range from 6 months to permanent.
Review your betting history to keep track of how much time and money you're spending.
Lucky 7 is strictly for users aged 18 and above. Account registration is not available to minors.
FAQ